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Privacy Policy

Last modified: November 19, 2021

VINN Automotive Technologies Limited (“VINN”, “we”, “us” or “our”) is committed to protecting the privacy of your personal information. This Privacy Statement (the “Statement”) describes the types of personal information we collect when you visit our website, www.vinnauto.com, (the “Website”) and any service offered via the Site, (collectively with the Website, the “Services”), and it explains how we collect, use, disclose, process and protect your personal information. This Statement also describes your rights and the choices you can make about your information. Capitalized terms used, but not defined herein, have the meaning set out in the Terms of Use. This Statement applies to all personal information collected by us when you access or use our Site, the Services, as well as during any communication between you and us that is related to the Services.

What personal information we collect

Personal information is any information that may identify you as an individual. We obtain your consent to collect, use, or disclose personal information, unless otherwise authorized or required by applicable law. Whenever we collect or process any personal information considered as sensitive, such as credit check information or financial information, we will obtain your prior express consent.

Information you provide to us

When using our Site and Services, you may provide us with the following information:
  • User information, such as name, phone number, e-mail address, information about our interactions (for example, the contents of a message when you interact with us), and any information you provide to us in the course of your search for a vehicle (e.g., family, occupation, recreation, motivation for purchasing a vehicle).

  • Payment information, such as credit card number and any billing information necessary for the processing of the payment, including billing address, if you purchase a paid Service.

  • Vehicle search details, such as information on the vehicle you are interested in, including your anticipated method of payment (e.g. lease, loan, cash, down payment, budget), characteristics of vehicles of interest, information on past or current vehicles, general location (e.g. city) of desired transaction, date and time of desired transaction (e.g. appointment time at a dealership).

Information automatically collected

Technical and Usage Information, such as your type of browser and operating system, IP address, unique device identifiers, personal and online identifiers, device type and the pages or features of our Site you browsed. Cookies, which are small text files that are stored on browsers or devices by websites, apps, online media, and advertisements. We may use the terms cookies to refer to all technologies that we may use to store data in your browser or device or that collect information or help us identify you in the manner described above. We use cookies and log files to track user information, such as tracking which page variant a visitor has seen, tracking if a visitor has clicked on a page variant, monitoring traffic patterns, and gauging popularity of service options. We will use this information to deliver relevant content and services to you. Most web browsers are initially configured to accept cookies, but you can change this setting so your browser either refuses all cookies or informs you when a cookie is being sent. In addition, you are free to delete any existing cookies at any time. Please note that some features of the Site may not function properly when cookies are disabled or removed.

How we may use your personal information

We may use your personal information for the following purposes:
  • to provide the Site and the Services to you;

  • to enable you to create, manage and control your account information, and to verify access rights to the Site and Services;

  • to bill your account and process payments made on our Site;

  • with your prior express consent, to perform a credit check to pre-qualify you for the vehicle purchase;

  • to improve the quality of the Site and Services and to provide you with a personalized experience;

  • to contact you in regards to your orders and inquiries about the Site or Services;

  • to respond to your requests for customer service;

  • with your consent, to contact you with promotional communications such as our special offers or other promotions and communications about the Services;

  • to identify you when you return to our Site or when you contact us;

  • to allow you to visit and interact with the Site;

  • to conduct internal analyses and maintain appropriate records for internal administrative purposes, such as analyzing trends, usage, service levels, traffic patterns, and activities of visitors and users of the Site to gauge popularity of different features and service options;

  • to provide you with technical support;

  • to detect and prevent fraud;

  • to enforce this Statement or our Terms of Use;

  • to protect our or our third-parties’ interests, including to enforce rights or to comply with applicable laws;

  • to generate Aggregate Data reports for internal use and for sharing with others on a selective basis, for the purpose of statistics or to observe trends. “Aggregate Data”, means records where identifiers have been removed, and which have been manipulated to provide generalized information that cannot be linked to an identifiable individual;

  • for any other purpose to which you provided consent; and

  • as otherwise required to comply with applicable laws or as authorized by applicable laws.
You may refuse to provide us with your personal information. However, some personal information is necessary so we can provide the Services.

Our Site might include links to third-party websites as well as content and applications hosted and served by third-parties. When utilizing those services or clicking on those links, these third-party websites may collect your personal information. If you follow a link to a third-party website, please refer to the third-party’s privacy Statement for information on the type of personal information it collects, how it uses or how it discloses it.

How we may share your personal information

With your consent, where required, we may share with or disclose your personal information to:
  • Vehicle dealerships, including for example, to provide the dealership with information about your vehicle search, such as information necessary to respond to your inquiries, recommend vehicles for your consideration, to facilitate a test drive or to otherwise provide our Services to you or to address an inquiry or complaint;

  • Third-party service providers helping us operate and improve our Site, by assisting us in providing physical infrastructure, data backup, security, storage, hosting, customer support, performance monitoring, data analysis, event logging, information technology, digital and other marketing.

  • Third-parties who assist us in processing the data to help us improve the contents of the Site, compile aggregate statistics Site visits and send you advertisements;

  • Payment processing providers to process your payment and assist in the prevention of fraud;

  • A buyer or a successor as part of, or during negotiations of, a merger, restructuring, or other sale or transfer of some or all of our assets;

  • Comply with any court order, law, or legal process, including to respond to any government or regulatory request, in accordance with applicable law, or when we believe disclosure is necessary or appropriate to protect the rights, property, or safety of VINN, our customers, or others; and

  • for any other purpose to which you provided consent.
When we disclose your personal information to third parties, these parties are under legal and contractual obligations to comply with applicable privacy and data protection legislation, to safeguard your personal information in accordance with the sensitivity of the information, to only use the personal information provided to them for the purposes for which it was disclosed, and to comply with this Statement. We also take reasonable measures to ensure that these third parties provide sufficient guarantees to implement appropriate technical and organizational measures and that these third parties comply with all of these obligations.

How we protect your personal information

The security of personal information is important to us. We use reasonable and appropriate security measures to protect your personal information against unauthorized use, loss, access, modification, destruction or disclosure while it is in our custody or under our custody. These measures include physical, administrative, organizational and technological measures that are proportionate to the quantity and sensitivity of the personal information. Physical measures include restricted and monitored access to our data servers, and technological measures include encryption, firewalls, anti-virus and system security monitoring. Organizational measures include the use of access controls to restrict access to personal information on a “need to know” basis for our employees, contractors and agents as well as staff training on personal information protection. As part of these safeguards, we obtain assurances from third-parties that require them to adopt practice that will provide an equivalent level of protection for the personal information in its custody. However, no online activity is ever fully secure or error-free. While we strive to protect your information, we cannot guarantee that your personal information is absolutely secure. Please keep this in mind when disclosing any information to us. Please recognize that protecting your personal information is also your responsibility. We urge you to take every precaution to protect your information when you are on the Internet, or when you communicate with us and with other through the Internet by changing your passwords often, by using a combination of letters and numbers, and by making sure you use a secure browser. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account might have been compromised), or if you suspect someone else is using your account, please let us know immediately by contacting us. We take reasonable steps to ensure that your personal information in our custody is accurate and up-to-date for the purposes for which the information was collected by us. You may update or correct your information by accessing your account online, or you may send us a request at the contact information below.

Location and retention of your personal information

The personal information we collect may be stored and processed in countries other than the country in which the information was originally collected, such as in countries where we have facilities or in which we engage third party service providers, including Canada and the United States and elsewhere that may have less stringent data protection laws than the country in which you initially provided the information. Please note that your personal information may be subject to the laws of general application in those foreign jurisdictions, including lawful access by the governments, courts or law enforcement or regulatory agencies of such other country. If your personal information is transferred outside of your jurisdiction, our practices regarding your personal information will at all times continue to be governed by this Privacy Statement and, when applicable, the privacy laws of Canada. We will take steps to ensure your information is adequately protected in accordance with applicable privacy and data protection laws and to the same high standard of privacy protection and data security we apply to it ourselves. The time periods for which we retain your personal information depend on the purposes for which we collected it. We routinely destroy personal information that is no longer required for the purpose for which it was collected, including for the purposes of processing the Services, or to meet any legal or reporting requirements. We will keep your personal information for as long as you have an account with us or for as long as we have another business purpose to do so and in accordance with our retention Statement. In some circumstances, we may store your personal information for longer periods of time, for instance where we are required to do so by law. This is to ensure that we have an accurate record of your dealings with us in the event of any complaints or challenges, or if we reasonably believe there is a prospect of litigation relating to your personal information or dealings. We may delete information from our systems without notice to you once we deem it is no longer necessary for these purposes. When no longer needed, we destroy or anonymize the personal information.

Your Rights

Depending on where you reside, you may have one or more of the following rights relating to your personal information:
  • Right of access and correction: At any time, you may request to obtain access to a copy of any information we may hold about you, the types of personal information collected by us and how we use it. If you notice any inaccuracies or if any information is out of date, you may correct any inaccurate, outdated or incomplete information related to you by contacting us. You may make such request by contacting us at the email below, and we will respond to your request within 30 days. You may also access and correct your account information by accessing your profile on your account.

  • Right to withdraw consent: At any time, you may withdraw your consent to the collection, use, disclosure or any other form of processing of your personal information.

  • Right to opt-out of direct marketing: You have the option to receive communications regarding our products, services, news, and events. You can change your mind at any time about your election to receive such marketing communications and other promotional content from us and/or having your personal information processed for direct marketing purposes. You may use the opt-out/unsubscribe function located within each email of this nature, or your may contact us and tell us to not communicate this information to you. We will process your request to opt-out of these marketing messages as soon as possible.
Please note that we reserve the right to send you Service-related communications, including information specific to your account, planned Services suspensions and outages, and other service announcements and administrative messages, relating to our existing business relationship, as permitted by law. If you wish to exercise any of these rights, please contact us by sending an email to info@vinnauto.com. If we cannot accommodate a request, we will provide you with a justification. Note that we may need to confirm your identity to process your requests to exercise these rights and that if you withdraw your consent we may not be able to provide you with a particular product or service.

Children’s Privacy

We do not knowingly provide services to or collect personal information from children under the age of 16. None of our products are intended for use by children under the age of 16. If you believe we have collected information from your child in error or have questions or concerns about our practices relating to children, please notify us at the contact information below and we will promptly respond.

Changes to this Statement

We may make changes to this Statement from time to time to reflect our current use and treatment of your personal information. If we do so in such a way that changes the way we handle your personal information, we will update this Statement and notify you or seek your consent as and when appropriate by contacting you at the e-mail address associated with your account. You are responsible for ensuring that we have an up-to-date email for this purpose. Amendments to the Statement will be effective when posted.

Contact Us

If you have any questions or comments about this Statement, your personal information, the ways in which we collect and use your personal information, your choices and rights regarding such use, or if you wish to obtain information about our policies and practices with respect to any service providers outside Canada, our Privacy Officer can be contacted by email at info@vinnauto.com. Note that if we don’t address your inquiry to your satisfaction, you may complain to your local privacy regulator.